SUPPORT BREAK!

I'm happy to share that my second daughter was just born! Because of this, I won't be available for technical support for some itme, depending on how quickly my wife recovers.


I expect to be back between around April 4. Thank you for your understanding and patience!

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Warehouse theme

How to check theme version In backoffice go to modules > look for iqitthemeeditor module and check version. Theme version should also be visible in your backoffice dashboard. Theme version in design > themes shuld not be considered, since it is cache ...

My Prestashop is slow Theme performance level is on same level as default theme. It follows all prestashop recomendations about cache etc. Speed issues, assets loads etc are not theme related and they are not covered by support.  PS You can g ...

Page not found on modules controllers Sometimes(mostly if installation of template was made on ps version older than 1.7.4) there is a problem with module controllers in backoffice. To fix it perform following 1. Upgrade ps to latest version 2. Put fix_tabs. ...

How to hide titles on CMS pages you can hide with custom css code(you can paste code in backoffice > themeeditor > custom css field) #cms .page-header { display: none; } or if you want to hide only for one cms page then you need to base on cms page id. ...

[1.7] Elementor not load - conflict with ups module If you use UPS shipping module, it is needed to change its settins as on screenshot

Hide product details tab To hide  "product details" tab on product page is needed to add custom css in themeeditor #product-details, #product-details-tab-nav{ display: none !important; }

Elementor and themeeditor live module in multistore Since elementor and themeedifor-front use frontoffice preview as iframe it must be loaded on correct domain. for example if you have multistore with two domain www.shop1.com www.shop2.com and your backoffice url is w ...

Cart is not refresh or showed twice If shopping cart do not work corectly in your shop then make sure ps_shoppingcart module is installed, enabled and inside module configuration ajax cart is enabled If above not solve or If your shopping cart is visible twi ...

Filtering not work - ps_facatedsearch 1. Filtering is core part of prestashop, it is module ps_facatedsearch in which you need to configure filter template 2. If you configured filter template and it is visible but not working it is very possible that it is doub ...

Elementor product description tab not visible when default description field empty You need to add fake desciption to default description field. To add fake invisible description add code like in html editor .

"Colissimo point de retrait" modal not visible It is becouse this module with own css files ovveride default css classes for boostrap, to fix it it is needed to ovveride it css file To do that create files in path themes/warehouse/modules/colissimo/views/css/colissimo. ...

ps_categoryproducts/ps_viewedproducts - price only on first product It is bug with prestashop cache itself, to fix it is needed to disable cache for module Forps_categoryproducts modules/ps_categoryproducts/ps_categoryproducts.php change renderWidget method to public function rende ...

Category page is empty The list of products per category is not displayed with the theme Warehouse. It is due the fact you probably have theme version 4.1.8 or newer and using prestashop older than 1.7.4. To solve you need to upgrade your prest ...

Viewed products or category products Module which show products from the same category on product page is https://github.com/PrestaShop/ps_categoryproducts Module which show viewed products on product page is https://github.com/PrestaShop/ps_viewedproduct/ ...

How to change header icons you need to change them with own custom cssExample for cart icon #header .fa-shopping-bag:before{ content: " code of icon" !important; } or with background #header .fa-shopping-bag:before{ content: url(image.jpg) !imp ...

How to enable debug mode Prestashop Enable dev mode to check actual error instead white page On your server, open the /config/defines.inc.php file.Find this line: define('_PS_MODE_DEV_', false);In this line, change "false" to "true".Save your changes.

How to create mutilanguage revolution slider It is needed to enaable multilang feature as on image

Elementor module is missing/not show content of CMS/Homepage/Product/Blog In backoffice > design > positions You need to hook elementor module to following hooks displayBlogElementor displayCMSDisputeInformation displayProductElementor displayCategoryElementor displayBackOfficeHeader displayH ...

Manual instagram fix if you do not want to ugrade theme to fix instagram feed, you can modify following files manually add code 'iqit_elementor_inst_token' => array( 'title' => $this->l('Instagram access token') ...

Removing sale or new labels on products You can do that with custom css in theme editor .sale-label, .new-label{ display: none !important; }

Revolution Slider - activation Revolution Slider is included in template thanks to extended license. With this license it is not possible to activate revolution slider module by Prestashop backoffice, but module without activation is FULLY FUNCTIONAL - ex ...

Checkout page broken - customer is logged out go to translations in backoffice , and find logut string translation(shop - theme - custommeraccount), it is broken it have [/ 1] instead [/1] in translated string, that cause checkput page is corrupted

Elementor widgets do no loaad on edit/problem with saving This problem need to be solved on server configuration. Please check yourself or ask your host support about mod_security disabled SubstituteMaxLineLength 10M IF you use PHP Fast CGI set  valuespm.max_children ...